Update to #99506

https://thebrain.zendesk.com/agent/tickets/99506

Hello Fred,

Thanks for your patience while we look into this.

Could you please try the following steps and let us know what happens at each point?

1. Open a browser and go to app.thebrain.com.
2. On the Brains list page, right click the affected Brain.
3. While holding down the Shift key, click Open Brain to Home Thought.

Please let us know whether the Brain opens successfully this time.

If it does open on the web, then on your mobile device:

• Go to the Brains list page
• Long press the same Brain
• Choose Open Brain to Home Thought
• Let us know if it opens there as well

If it does not open using the web step above, and if you’re comfortable doing so, the next step would be to let us try reproducing this on our side.

You can do that by adding support@thebrain.com as a Reader to the Brain:

• In the web client, right click the Brain
• Select Brain Settings
• Go to Brain > Access & Sharing
• Add support@thebrain.com as a Reader

Once done, please let us know, and we’ll take it from there.

Best regards,

John