Sync Issues Update #94601

https://thebrain.zendesk.com/agent/tickets/94601

Hello Gillber,

Thank you for reaching out again. Based on the log file, it seems that the sync issue may have been caused by a temporary network disruption on your end.

Could you let us know if this happens consistently when you initiate a sync, or if it was just a one-time occurrence? It’s possible the issue arose after your device had been locked or asleep, or there could have been a brief problem with your Wi-Fi connection at that time.

If you’re able to replicate the issue consistently, please let us know and we’ll investigate further.

Best regards,

John