Solution to Brain 15 Brainlist Going White Blank #99587

https://thebrain.zendesk.com/agent/tickets/99587

Hello Michael,

Thank you for the update and for sending the log file.

I’m sorry to hear that the update didn’t resolve the issue. After reviewing the log, it seems the issue can be resolved by performing a MetaDB reset.

Here’s how to proceed on your Windows device:

Full path steps:

1. Close TheBrain completely.
2. Reset MetaDB:
   • Navigate to the following folder:
   • C:\Users[your username]\AppData\Local\TheBrain\MetaDB
   • Rename TheBrainMeta.db to TheBrainMeta.db.old.
3. Restart TheBrain
4. Sign in
5. Download your Brains from the Cloud using “Download from Cloud” or re-import from your .brz backups if you prefer.

This reset will clear any local metadata conflicts and should allow your synced Brains to appear normally.

Quick steps (for convenience):

1. Close TheBrain completely.
2. Reset MetaDB:
   • Open File Explorer
   • Paste this path directly into the address bar:
   • %LocalAppData%\TheBrain\MetaDB
   • Rename TheBrainMeta.db to TheBrainMeta.db.old.
3. Restart TheBrain
4. Sign in

Let me know if that resolves it or if you need further assistance.

Best regards,

John