Brainbox issue jaime solved #98611

https://thebrain.zendesk.com/agent/tickets/98611

Hello Jaime,

Thank you for your patience while we reviewed your case.

Please try the following steps to resync your BrainBox between Desktop and Web:

1. Quit TheBrain completely.
2. Open File Explorer and go to:
3. C:\Users\jaime\Brains\U01\
4. Send us a copy of the User.db file if you’re comfortable sharing it for verification.
5. In that same folder, rename BrainBox to BrainBox_OLD.
6. Rename User.db to User.db.old.
7. Relaunch TheBrain.
8. Wait about 5 minutes to allow it to rebuild and sync.
9. Quit and relaunch TheBrain once more.

After that, your BrainBox in both Desktop and Web should now match correctly. You can then continue using it as usual.

Please let us know how it goes or if you notice anything unusual afterward.

Best regards,

John