End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
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Sync Issue #95203

https://thebrain.zendesk.com/agent/tickets/95203

Hello,

Thank you for sending over the output.log file. After checking, all the sync attempts in this log seem to have succeeded. To dig a little deeper, we’ll need a fresh copy of the output.log file to see if we can catch what’s happening. We would really appreciate it if you do so 🙂

Here’s what you can do (Please make sure you are doing these steps in the computer where the sync issue is present:

  1. Close TheBrain – Make sure TheBrain isn’t running.
  1. Delete theoutput.logfile – You can locate it by going to Help > File Directory, then closing TheBrain and deleting the output.log file from the directory.
  1. Relaunch TheBrain – Open the app again, make a small change (like creating or editing a thought), and try syncing. (this will make a new output.log file in the brain)

If the issue happens again, please send us the new output.log file, and we’ll take another look.

Looking forward to your update, and thank you for working with us on this!

Best regards,

John