Web client Cloud > File > Import error workaround #99429

https://thebrain.zendesk.com/agent/tickets/99429

Hello John,

Thank you for your patience while we looked into this further.

We’ve identified a temporary workaround for the issue you’re seeing in the web client. Before using Cloud > File > Import, please try the following:

1. Open any Brain in the web client
2. Once the Brain is fully open, go to File > Import and try the import again

In our testing, opening a Brain first allows the import dialog to load correctly, after which imports continue to work as expected, even when returning to the Brains list.

This behavior should be addressed once the latest web updates are deployed, but in the meantime, the steps above should allow you to proceed.

Please let me know if this works for you.

Best regards,

John