Update to thebrain log file (brainbox sync issue) #95161

https://thebrain.zendesk.com/agent/tickets/95161

Hello Paddy,

Thank you for your patience while we look into this issue.

It seems there may be a syncing concern with BrainBox links across your devices. To investigate further, could you kindly provide the following details?

1. After adding a link to BrainBox from SmartNews, does it immediately appear in the BrainBox list on that same device?
2. Are you manually initiating a sync on the same device, or waiting for an auto-sync to occur?
3. Which other devices are you checking the BrainBox list on, where the shared item is not showing up?
4. How long have you waited before checking the BrainBox list on this other device?
5. Have you clicked the Refresh button in the BrainBox list on the other device?
6. Have you tried initiating a sync on the other device to see if the shared item syncs successfully?

This information will help us narrow down the cause and find a solution for you.

Thank you for your cooperation into the matter.

Best regards,

John