Cross sync not working? #98227

https://thebrain.zendesk.com/agent/tickets/98227

Hello Dennis,

Thank you very much for reaching out, much appreciated. I can confirm that your account is within the free trial, so you should have full sync across all your devices.

To help narrow this down, could you please check:

• Whether the brains are synced to the cloud from your desktop? (You would have to manually sync it for the first time for it to show on the cloud)
• Are you logged into the same TheBrain account on your laptop, Pixel, and iPhone?
• On your Pixel and iPhone, under Settings > Sync, is Auto-Sync turned on?
• Do you see your Brain when you log in at https://app.thebrain.com?

These checks will confirm whether your Brain is syncing to the cloud correctly from your laptop and whether your mobile apps are connecting as expected. Once we know this, we’ll be able to guide you further.

Best regards,

John