Brain Unable to Sync #95215

https://thebrain.zendesk.com/agent/tickets/95215

Hello Edward,

Thank you for reaching out, and I’m sorry to hear about the trouble you're facing.

To help us get to the bottom of this, could you please try the following steps:

1. Launch TheBrain and open the brain that isn't syncing.
2. Try syncing it to trigger the error message.
3. Once the error appears, quit TheBrain and relaunch it.
4. Please send us the output.log file from the session after relaunching. You can find this file by navigating to Help > File Directory and locating the output.log file there.

We will review the log file and investigate what’s causing the syncing issue and other errors you mentioned.

Looking forward to your reply.

Best regards,

John