Update to ticket #94743
https://thebrain.zendesk.com/agent/tickets/94743
Hello Peter,
Thank you for sending the log file, though unfortunately, it doesn't show any sign of the error/crash. It’s possible that the log may have been overwritten with new content by the time we received it.
Could you please try the following steps to help us gather more accurate data?
- Launch TheBrain.
- Perform another search to try and trigger the crash.
- As soon as the crash occurs, re-launch TheBrain.
- Tap the Gear/Avatar icon in the upper-right corner.
- Select "Email Log File" and send it over to us.
If we receive the log immediately after the crash, it should give us the information we need to address the issue.
Thank you for your cooperation, and we look forward to resolving this for you!
Best regards,
John