Closing brain shows sync window that never closes reply #98237

https://thebrain.zendesk.com/agent/tickets/98237

Hello Paul,

Thank you for sending the log file, that helps a lot.

From what you described, it looks like TheBrain may be stuck in a sync state that isn’t clearing properly. Let’s try resetting your local MetaDB, which often resolves sync window or startup issues like this.

Please follow these steps on Windows:

1. Close TheBrain completely.
2. Open File Explorer and navigate to:
3. C:\Users\[your username]\AppData\Local\TheBrain\MetaDB
4. Locate the file named TheBrainMeta.db and rename it to TheBrainMeta.db.old.
5. Restart TheBrain and sign in again, a new MetaDB file will be created automatically.

After doing this, try closing your Brain again and see if the sync window behaves normally.

If the issue persists, please let me know, send in a new log file, and we’ll investigate further with our engineering team.

Best regards,

John