Problem - need help issue resolved no home thought ios #99506

https://thebrain.zendesk.com/agent/tickets/99506

Hello Fred,

Thank you for the update, and thanks for granting us access to the Brain, that helped clarify what was going on.

We’ve identified the cause. The Brain no longer has a valid Home Thought. The web client is able to recover from this automatically, but the current mobile app cannot, which is why it opens on the web but fails on your iPhone and iPad.

Here’s how to fix it:

1. On a desktop or laptop computer, open the Brain in the web client at
2. https://app.thebrain.com
4. Right-click any thought you’d like to use as the Home Thought.
5. While holding the Shift key, click Set as Home Thought.
7. On your iPhone or iPad:
   • Open TheBrain
   • Go to the Brains list
   • Long-press the problem Brain
   • Tap Start Sync and wait for it to complete
   • Tap the Brain to open it

Once the Home Thought is restored and synced, the Brain should open normally on mobile.

After you’ve confirmed everything is working, you’re welcome to remove support@thebrain.com as a Reader if you’d like.

Please let us know once you’ve tried this or if anything doesn’t behave as expected.

Best regards,

John