Cannot view tutorials through TheBrain client

Widget Name: TheBrain Technologies

Date: 2024-12-12 00:42:29

Email: unknown@example.com

Name: unknown@example.com

     00:41:54 - unknown@example.com: I reported this problem last week, both to this chat line and as an e-mail, but the problem still is there.  I am in TheBrain version 14.  I go to help and click on "Tutorials and I get an error message.   (Note, I get same message when I click  on documentation.)  II can get to the tutorial page through a different route.  But I am uneasy about the failure to go directly from TheBrain menus.  I fear other things may be in error.  Can you help me find out why I have this problem.  Thanks, Wayne Larsen;

     00:42:27 - ysuratwala@thebrain.com: Hello Wayne!;

     00:43:01 - ysuratwala@thebrain.com: I actually pulled up your ticket a while ago and am reviewing it :)

It is quite a coincidence that I found you here too;

     00:43:21 - ysuratwala@thebrain.com: I apologize for the delay in getting to your ticket, we had a huge surge in request the past week;

     00:44:48 - ysuratwala@thebrain.com: After reviewing the code, there seems to be an issue with the windows registry that may be causing the issue, perhaps a new app or browser installation or new defaults may be the suspect;

     00:45:16 - ysuratwala@thebrain.com: I will write back to you on the ticket, thanks again for reaching out with this issue :);

     00:45:38 - unknown@example.com: thanks;