AI greyed out #96423

https://thebrain.zendesk.com/agent/tickets/96423

Hello!

Have you tried signing out of TheBrain and signing back in? This simple step often resolves various issues.

Additionally, you might want to click in the plex area (not directly on a thought, just off to the side) and drag up and down a bit to "refresh" the screen. I’ve seen instances where the AI button appeared greyed out, but it was reactivated with this quick action.

If you’re still experiencing difficulties, please navigate to Help > Open Log Directory and send us a copy of your Output.log file. This will provide us with more information about your operating system and help us understand why this feature might be disabled.

Also, please be aware that due to recent changes made by OpenAI, AI services are currently unavailable in the following countries:

China

Russia

Belarus

Cuba

Iran

North Korea

Syria

Venezuela

When the application starts, it detects the country of origin based on network requests. If your country is not on this list, AI services should function normally.

There are also cases where OpenAI servers are down, which would grey out the AI button until their services are restored.

If you have any further questions or need assistance, please don’t hesitate to reach out!

Best regards,

John