Version 15 Access and Account / Storage Question #100980

https://thebrain.zendesk.com/agent/tickets/100980

Hello,

Thank you for reaching out, and I understand the confusion.

TheBrain desktop app and its core features are now free, but paid services still apply for cloud-related services such as private sync, online storage, backup, Cerebro AI usage, and support/service plan benefits. https://thebrain.com/thebrain-free-changes

Your existing Brains and local data are not removed because of this change. If you have synced Brains or cloud storage, the exact service options and benefits depend on the account and subscription/license history.

Could you please send us the email address associated with your TheBrain account? Once we have that, we can check your account and confirm what applies to your current license, service plan, and storage.

For the issue opening TheBrain 15 from your desktop, could you also let us know:

• whether you are on Windows or macOS
• what happens when you try to open TheBrain 15
• whether you see any error message
• whether TheBrain does not launch at all, or opens and then closes

If possible, please also send us the log file from the desktop:

Main Menu > Help > Open Log Directory

Then attach the file named:

Output.log

If TheBrain will not open at all, let us know your operating system and we can send the manual log path.

Best regards,

John