iOS sync issue #97862

https://thebrain.zendesk.com/agent/tickets/97862

Hello Ken,

Thank you again for sending the new log file, we’ve received it and will review it closely to see what’s happening under the hood with those sync loops.

In the meantime, since the “sync already started” and two-cycle update behavior can occur when one or more devices fall slightly out of sync, please try the following steps to stabilize everything while we investigate:

1. Make sure all your devices (Mac, iPhone, and iPad) are running the latest TheBrain builds. Syncing works best when all versions match.
2. On each device, open your Brain, go to Sync settings (arrow icon › Advanced), and confirm they all point to the same sync destination.
3. If the issue continues, try this quick resync reset:
   • Close TheBrain on all devices.
   • On your Mac, open the Brain and run a full sync first.
   • Once complete, reopen TheBrain on your iPhone and iPad and sync them one at a time.
   • This ensures a clean sequence and prevents overlapping sync attempts.

We’ll circle back once we’ve analyzed your log for deeper causes. Thank you again for your patience and for the clear reporting.

Best regards,

John