Webclient stuck at sync 90% #99211

https://thebrain.zendesk.com/agent/tickets/99211

Hello,

Thank you for writing in. An indexing process that appears to reach around 90% and then continues for several hours is not expected, so we’ll want to narrow down what’s causing that behavior.

To start, please try the following in the web client:

1. Refresh the page.
2. Sign out of the web client, then sign back in.
3. If the indexing message appears again, clear all notifications and check whether the indexing status shows up again or continues progressing.

After doing this, could you please let me know:

• Whether the indexing message reappears immediately or only after some time
• Which browser you’re using (Chrome, Edge, Safari, etc.)
• Whether anyone else you’ve shared this Brain with is seeing the same indexing behavior

If you also have access to this Brain on desktop, it would be helpful to know:

• Whether it completes syncing normally there, or
• If you see any sync or indexing-related messages on desktop as well

Once we have that information, we can determine the next appropriate step.

Best regards,

John