Unable to log in to api.thebrain.com from desktop? #98378

https://thebrain.zendesk.com/agent/tickets/98378

Hello again, Jacques!

It appears your TeamBrain subscription is currently assigned to the account jfourie@alt.co.za. Please confirm if this is the email you’re using to sign in, if you’re logging in under a different address, it won’t connect properly or show your license.

In the case where you are using the right credentials and you still see the "Could not connect to api.thebrain.com"

Here are a few steps that typically resolve this:

Temporarily disable any VPN, proxy, or antivirus software, then relaunch TheBrain and try signing in again.
If you’re on a company network, please ask your IT team to whitelist api.thebrain.com on port 443 (standard HTTPS).
If your network uses a proxy:
- In TheBrain, go to Options ▸ Preferences ▸ System.
- Under Proxy Settings, check Use a Proxy Server, and enter your proxy address and port.
- If authentication is required, enable Proxy server requires authentication and enter your username, password, and domain.

TheBrain uses 128-bit AES encryption on port 443 for all sync and login operations, so once this domain is reachable, it should connect immediately.

Please let me know once you’ve tried these steps, if it still fails, we can collect a quick connection log to confirm exactly where it’s getting blocked.

Best regards,

John