Having trouble entering/editing notes #98485

https://thebrain.zendesk.com/agent/tickets/98485

Hello Ken,

Thank you for letting us know, and I understand how frustrating that must be.

To help narrow this down, could you please confirm a few quick details?

• Are you editing your Brain on the desktop app or the web client?
• If you’re using the web client, are you signed in to your own account (not viewing someone else’s shared Brain)? Editing is disabled if you’re not signed in or only have view-only access.
• When the issue happens, do you see anything unusual in the Notes area, for example, the cursor flashing but no text appearing, or the field not becoming active at all?

If this happens in the desktop app, please also send a short screen recording showing what occurs when you try to click into the Notes field. That will help us see if it’s an input or rendering issue.

Once we have that, we’ll pinpoint the cause and get you back to editing smoothly.

Best regards,

John