Upgrade in another email (user mistake?) #98409

https://thebrain.zendesk.com/agent/tickets/98409

Hello James,

Thank you for reaching out and for confirming your payment. I checked our system and it appears that there are two accounts under similar email addresses:

• isthemantrayana@gmail.com - currently a free trial with one Brain.
• thematrayana@gmail.com - this one has the active Pro upgrade applied.

It’s likely that you signed in under the first email by mistake.

Could you please confirm which email address you’d like to continue using for your subscription? Once confirmed, I’ll help make sure everything is properly linked and working on your end.

Best regards,

John