Chris Ryan, Sharing Error Follow Up #100519

https://thebrain.zendesk.com/agent/tickets/100519

Hello Chris,

Thank you for the clarification.

I want to make sure we trace the exact sharing path, because there may be two separate issues here: the direct invite not working, and the error after switching the Brain to unlisted.

Could you please send a little more detail on the exact steps?

• Are you sharing from the desktop app or from the Web Client?

• Are you logged into the account that owns the Brain when you share it?

• Is the team member logged into their own TheBrain account when they try to open it?

• What access level did you invite them with, Reader or Writer?

• When you say the invite “did not work,” what exactly happened? Did they not receive the invite, did the Brain not appear, did they get an access message, or did they see the same error?

• After setting the Brain to unlisted, did the error appear when you copied the link, when you opened the link yourself, or when the team member opened it?

• Does this happen with this Brain only, or with any Brain you try to share?

Please also send:

• A screenshot of the Brain’s sharing/access settings page

• The unlisted link that triggers the error

• A short screen recording of the sharing steps, if possible

• The full Output.log file if this happened in the desktop app

On Windows, you can find the log here:

%LocalAppData%\TheBrain\Logs

Please attach the file named:

Output.log

Once we have the screenshot, link, log, and exact sequence, we can review the sharing failure properly.

Best regards,

John