Webclient Indexing never completes and loops when restart #99397

https://thebrain.zendesk.com/agent/tickets/99397

Hello Jack,

Thank you for writing in and for the detailed description.

What you’re seeing in the web client is not expected to continually restart, especially if search is already working. We’ve received a few similar reports recently where the web client shows an indexing message that appears to loop or never complete, even though the Brain itself is usable.

At the moment:

• There is no setting in the web client to disable indexing.
• For large Brains, the initial preparation step can take longer, but it should not repeatedly fail or restart on every login.
• If search is working, the Brain is effectively indexed, and the message may be incorrect or stale.

We are currently investigating this behavior as a potential issue in the web client, particularly with large Brains. For now, there isn’t a manual workaround to force the message to stop other than refreshing or signing out and back in.

If you need consistent performance while this is being reviewed, the desktop application is still the most reliable option for working with large Brains.

Thank you for reporting this. Feedback like yours helps us track down cases where the web client isn’t behaving as it should, and we’ll follow up once we have more information.

Best regards,

John