Create Document gets hung up frequently #94600

https://thebrain.zendesk.com/agent/tickets/94600

More than half the time it seems when I try to create a PDF using the “Create Document” feature it just doesn’t happen. It will say “Export PDF” at the top of the screen but it doesn’t. And then I can’t create any more documents without shutting down TB since it simply adds those documents to the queue. Are there known limitations in document creation, e.g. length of Notes Field or whatever? Would this show up in the error log, and should I send it in?

Hello,

Thank you for reaching out. To help us investigate this issue further, it would be extremely helpful if you could replicate the error and then send us the output.log file immediately afterward. This will provide us with valuable insights as we test and explore the issue.

We appreciate your patience and look forward to resolving this for you.

Best regards,

John