Issue with brainbox not working on Firefox
Widget Name: TheBrain Technologies
Date: 2024-12-27 02:12:09
Email: rodrigue.ric@gmail.com
Name: Rodrigue Ric
01:44:43 - unknown@example.com: hi,; 01:45:07 - ysuratwala@thebrain.com: Hello! How can I help you?; 01:46:02 - unknown@example.com: why are AI features disabled im my brain due to my country (Belgium).; 01:46:13 - unknown@example.com: I have pay for that.; 01:48:07 - ysuratwala@thebrain.com: Belgium is not in the list of countries where OpenAI is not allowed to operate, so that rules it out; 01:48:38 - ysuratwala@thebrain.com: May I know what device are you using the brain from? Is it he mobile app, desktop, or webclient?; 01:49:17 - unknown@example.com: web client; 01:51:41 - ysuratwala@thebrain.com: Alright, please stand by as I will be checking the issue from our end; 01:53:20 - unknown@example.com: ok; 01:54:21 - ysuratwala@thebrain.com: Can you please confirm, is the AI button greyed out for you?; 01:56:08 - unknown@example.com: button is green and when I click I receive a pop-up with ; 01:56:19 - unknown@example.com: AI features are not supported in your country.; 01:57:22 - ysuratwala@thebrain.com: I just confirmed that everything is working from our side, even OpenAI servers are fine. Perhaps the problem is due to a VPN or network configuration that you may be running? Could you please check? I appreciate your collaboration and effort.; 01:58:32 - unknown@example.com: i check ; 02:00:01 - unknown@example.com: my firefox proton vpn extension is currently disabled so it should be ok; 02:00:22 - ysuratwala@thebrain.com: Lets have a test then, let me know the results; 02:00:36 - unknown@example.com: ok; 02:01:39 - ysuratwala@thebrain.com: In case it is your VPN kindly avoid having your VPN set at these locations: China
Russia
Belarus
Cuba
Iran
North Korea
Syria
Venezuela;
02:02:31 - unknown@example.com: for sure :-) but currently extension is disabled/inactive; 02:03:14 - unknown@example.com: so not any of those countries is active; 02:03:16 - ysuratwala@thebrain.com: That is because those regions I just mentioned do not go well with OpenAI's terms of servic; 02:03:49 - ysuratwala@thebrain.com: Okie, have you tried refreshing the webclient and does the AI button work now?; 02:05:18 - unknown@example.com: I'm not sure to understand your tests. i didnt changed anyting so the rfresh should not chnage ; 02:05:28 - unknown@example.com: anything; 02:08:01 - unknown@example.com: mmmm refresh is very slow; 02:08:10 - ysuratwala@thebrain.com: It would be still very helpful if you could refresh your browser, just in case there may be temporary issues; 02:09:45 - unknown@example.com: very very very slow; 02:10:54 - unknown@example.com: finaly it's the same; 02:11:49 - ysuratwala@thebrain.com: Oh ... Can you please provide me the email associated with your account? Let me take a look; 02:12:08 - unknown@example.com: rodrigue.ric@gmail.com; 02:17:46 - ysuratwala@thebrain.com: This is odd, do you have the desktop or mobile versions installed? would it be fine if you can test the ai button there?; 02:18:25 - rodrigue.ric@gmail.com: ok i try with the desktop app; 02:18:32 - ysuratwala@thebrain.com: Nice :); 02:26:35 - rodrigue.ric@gmail.com: it works with desktop app; 02:26:36 - ysuratwala@thebrain.com: How did it go? :); 02:27:27 - ysuratwala@thebrain.com: Nice! ... Though at the same time it is weird, I think clearing the cache or cookies in your firefox browser might solve the issue then.; 02:28:12 - rodrigue.ric@gmail.com: the pop-up is ok fo ai generation; 02:28:54 - rodrigue.ric@gmail.com: but i never used any vpn server in those countries; 02:28:57 - ysuratwala@thebrain.com: That's cool, but the problem is still there on firefox right?; 02:29:48 - ysuratwala@thebrain.com: It could be cache or cookies is what I think, if you can load and test the AI on another browser, that will confirm it; 02:31:00 - rodrigue.ric@gmail.com: i uses it only for connexion as I would be in france (to acces freely some french sites); 02:32:06 - rodrigue.ric@gmail.com: and extension is now disabled so no more active; 02:32:54 - rodrigue.ric@gmail.com: french site connexions are no more possible; 02:33:48 - rodrigue.ric@gmail.com: ok i try with edge (i never use it); 02:36:25 - ysuratwala@thebrain.com: Hahaha, I never use Edge as well, except for downloading Chrome or other browsers ( ͡° ͜ʖ ͡°); 02:43:08 - rodrigue.ric@gmail.com: it's also ok with edge ; 02:43:24 - ysuratwala@thebrain.com: Thank you for taking the time to test it out, I really appreciate it; 02:43:47 - rodrigue.ric@gmail.com: As you said I should have an issue with my firefox; 02:44:16 - ysuratwala@thebrain.com: Nous avons donc confirmé que le problème vient de Firefox. Essayez peut-être de vider le cache et les cookies, cela pourrait fonctionner.; 02:45:26 - rodrigue.ric@gmail.com: sorry and thx for your support (ok I will try); 02:45:44 - ysuratwala@thebrain.com: You don't have to apologize :) It is totally fine and I am always more than happy to help you; 02:50:05 - ysuratwala@thebrain.com: Happy Holidays!;