Recover database (mac os, customer still has data) #96100

https://thebrain.zendesk.com/agent/tickets/96100

Hello Sam,

Thank you for reaching out. Since you can still access your hard drive and files over the network, here’s what I recommend:

1. Download and install TheBrain 14 from [https://www.thebrain.com/products/thebrain/download].
2. Launch TheBrain and log in with your account.
3. The application should automatically detect and recognize any local Brain data files.

If you encounter any issues or the Brain doesn’t open automatically, let me know, and we can assist you further in troubleshooting the directory setup.

Best regards,

John