Tutorial vids don’t play (Sandra) #97095

https://thebrain.zendesk.com/agent/tickets/97095

Hello Sandra,

Thank you for bringing this to our attention, and I’m sorry to hear you're having trouble accessing the tutorial videos.

"

We just tested the link across multiple browsers, and the videos appear to be playing normally, so this may be related to something on your end, such as a browser extension, VPN, or privacy/security setting that could be blocking embedded video content.

Could you please try the following?

• Temporarily disable any ad blockers or privacy extensions
• Try in an incognito/private window
• Make sure VPN or firewall settings aren't blocking streaming sources

If none of that helps, feel free to let us know what device or OS you’re using, and we’d be glad to help troubleshoot further.

Best regards,

John