Re: MAC App Cannot see Brains #99739

https://thebrain.zendesk.com/agent/tickets/99739

Hello Erik,

Thank you for your patience.

Since your Brains are visible in the web client and on iPhone, this is almost certainly a local desktop metadata issue. Let’s do this in two steps.

First, make sure you are on the latest v15 build:

• Open TheBrain
• Main menu
• Settings
• Device
• Set Update Channel to Beta or Alpha
• Close Settings
• Main menu
• Help
• Check for Updates
• Install any available update and restart

After updating, if the Brains still do not appear, please perform a MetaDB reset on the affected Mac:

• Close TheBrain completely
• In Finder, click Go
• Select Go to Folder
• Enter:

~/.TheBrain/v9

• Open the MetaDB folder
• Rename TheBrainMeta.db to TheBrainMeta.db.old
• Restart TheBrain
• Sign in again

This does not affect your actual Brain data. It simply rebuilds the local metadata index and typically resolves the “No Brains” issue.

Please try both steps and let me know the result.

Best regards,

John