Update to #100268

https://thebrain.zendesk.com/agent/tickets/100268

Hello Antonio,

Thank you for sending the log file.

The log shows that TheBrain is able to start connecting, but the secure connection is being interrupted before it completes. This would explain both issues you are seeing: sync not finishing and the message saying there was a problem checking for updates.

Please try these checks on the same MacBook Pro M1:

• Open Safari and go to:

https://api.thebrain.com/

Please let us know whether the page opens. If Safari shows a certificate or security warning, please send a screenshot of the warning and certificate details.

• If iCloud Private Relay is turned on, please turn it off temporarily:

System Settings > Apple ID > iCloud > Private Relay

Then restart TheBrain and try syncing again.

• If you are using a VPN, please disconnect it temporarily, restart TheBrain, and try syncing again.

• Please let us know if this Mac has any antivirus, internet security, web protection, DNS filtering, or company security software installed.

• Please also confirm whether this Mac is on a company managed network or office network.

If possible, please also try syncing once from a different network, such as a mobile hotspot. That will help confirm whether the issue is coming from the current network or from something installed on the Mac.

Best regards,

John