Error Https 404 #97969

https://thebrain.zendesk.com/agent/tickets/97969

Hello Roberto,

Thank you for writing in and for your patience while we review this. I want to make sure I fully understand what you’re seeing so we can get this sorted quickly.

Could you clarify a couple of things for me:

• When you say you’re getting a 404 error, does that appear in your web browser when visiting https://app.thebrain.com, or inside the TheBrain desktop app when trying to sign in?
• Could you send us a screenshot of the exact error message?
• If it’s in the browser, does the same thing happen if you try another browser or another device on the same network?

This will help us confirm whether the issue is coming from the desktop app, your browser, or your local network.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John