Eric Blomquist, WEBP thumbnail icon upload issue in version 15 #100239

https://thebrain.zendesk.com/agent/tickets/100239

Hello Eric,

Thank you for reporting this.

To help us look into this properly, can you please send a little more detail on the exact steps you are taking to manually update the thumbnail icon?

Please also try the WEBP upload again, then immediately send us your Output.log file so we can check whether TheBrain is recording an error during the attempt.

On Windows, the log is here:

%LocalAppData%\TheBrain\Logs\Output.log

On macOS, the log is here:

~/.TheBrain/v9/Logs/Output.log

If possible, please also include the WEBP file you are testing with, along with your exact TheBrain version and operating system.

We’ll check this with the team as well, especially since you mentioned this worked for you in version 14.

Best regards,

John