Error but no log file, JSON file #94973

https://thebrain.zendesk.com/agent/tickets/94973

Hello again, Dennis,

Thank you for your patience as we work through this together.

If the Output.log file isn’t immediately accessible, that’s perfectly fine—let’s start by reviewing the JSON file. In the meantime, could you please provide a bit more detail to help us better understand the issue?

Specifically:

• What actions were you performing in TheBrain when the error occurred?
• Is this issue consistent and reproducible, or does it seem to happen randomly?
• Any additional context or details would be incredibly helpful in diagnosing the problem.

If the issue is replicable, a log file will typically be generated, which can give us valuable insight.

Thank you again for your cooperation, Dennis. We’re looking forward to resolving this for you.

Best regards,

John