Epsilon Sync Error Review #101355

https://thebrain.zendesk.com/agent/tickets/101355

Hello Hank,

We reviewed what we can on our side for Beginner’s Guides, including the time window you provided. We are not seeing evidence that the Brain was deleted or removed from your account during that period.

Since the Brain later reappeared and your other Brains remained listed, this may have been related to a temporary Web Client listing/search/filter state, browser/session behavior, or loading issue rather than the Brain itself being deleted.

At this point, a desktop log from the Mac would likely not tell us much about the original Web Client listing issue, so you do not need to spend more time looking for that.

For now, the most important thing is that Beginner’s Guides is visible again. If this happens again, please take a screenshot of the Brain list at the time it occurs, including any search/filter field at the top of the list, and let us know the exact time it happened. That would give us the best chance to compare what you are seeing with the account state on our side.

Best regards,

John