TB15: Multiple Issues with Card View & Types in Web Client & Desktop #99170

https://thebrain.zendesk.com/agent/tickets/99170

Hello Metta,

Thank you again for the video and log, they were very helpful.

We’ve reviewed this with our engineering team, and all four issues you’re seeing appear to stem from the same underlying cause: a thought Type was somehow set to Private, which is not a supported state for Types. Once a Type enters that state, it can lead to the behaviors you observed in Card View and when editing or changing visibility.

To resolve this, please try the following:

1. Open the affected Brain in TheBrain 14
2. Locate the problematic Type
3. Right-click the Type and set it back to Public

After doing that, please reopen the Brain in TheBrain 15 and check whether the issues are resolved.

If the Type still cannot be made public, please run a Data Integrity Scan in TheBrain 14 and let us know the result.

If you happen to recall how the Type may have been made private in the first place, that information would also be very helpful for us to prevent this going forward.

Thank you again for the detailed documentation and for helping us improve the app for everyone.

Best regards,

John