demande d'informations Svp #99882

https://thebrain.zendesk.com/agent/tickets/99882

Hello Christian,

Thank you for reaching out, and it’s great to hear you are spending more time exploring TheBrain now that you are retired.

To understand why TheBrain 14 is freezing or shutting down, we will need a little more information from your system.

First, could you tell us what you are usually doing when the freeze happens? For example editing notes, navigating thoughts, expanding the Plex, etc. Any pattern you notice can help us reproduce the behavior.

Second, please send us the log file from your computer.

You can find it using these steps:

• Press Win + R

• Enter the following path and press Enter

%LocalAppData%\TheBrain\Logs

• Locate the file named Output.log

• Send that file to us

The log file usually shows what happened right before the crash and will help us identify the cause.

Once we review the log and your description of the workflow, we should be able to guide you on the next step.

Best regards,

John