Metadbreset #96384

https://thebrain.zendesk.com/agent/tickets/96384

Hello again Jean!

Thank you for your patience as we worked on the issue. We have identified the problem and a MetaDB reset should resolve this issue. Please follow these steps:

Here are the steps:

1. Close TheBrain completely (make sure it is not running in the background).

2. Navigate to the MetaDB folder:
   • Open File Explorer.
   • Go to: C:\Users\[your username]\AppData\Local\TheBrain\MetaDB.
   • If you don’t see the AppDatafolder, enable hidden files:
     • Click View in File Explorer.
     • Select Options, then go to the View tab.
     • Enable Show hidden files, folders, and drives, then click OK.

3. Rename the MetaDB file:
   • Locate the file TheBrainMeta.db.
   • Rename it to TheBrainMeta.db.old.

4. Restart TheBrain and log in again.

After completing these steps, TheBrain will create a fresh database, and the issue should be resolved. If the problem persists, please send us a new Output.log file so we can investigate further.

Let us know how it goes!

Best regards,

John