Reader Access Not Yet Visible – Envision-Plan-Do Brain #99532

https://thebrain.zendesk.com/agent/tickets/99532

Hello Alan,

Thank you for enabling Reader access, I appreciate that.

At the moment, I’m not seeing the Brain shared with support@thebrain.com on our side yet. It’s possible the share did not finalize or may have been applied to a different account.

Could you please:

1. Open the Brain in the web client
2. Go to Brain Settings
3. Navigate to Brain → Access & Sharing
4. Confirm that support@thebrain.com is listed as a Reader

If possible, please send a screenshot of that page so we can verify the access status.

Once we can see the Brain on our end, we’ll attempt to reproduce the Plex issue immediately.

Also, thank you for noting the difference between:

• Web client on iPhone (Plex visible)
• iPhone app (Plex missing)

That distinction is very helpful and suggests this may be specific to the mobile app rather than the Brain itself.

Looking forward to your confirmation.

Best regards,

John