Update on AI notes generation (loads indefinitely) #96197

https://thebrain.zendesk.com/agent/tickets/96197

Hello again,

Thank you for sending the log file. To help us investigate further, please try the following:

1. Test on Another Device

• • If possible, try generating an AI note on another device (iPhone, iPad, or desktop) and see if the issue persists.

2. Allow More Time for the Process

• • On your iPhone/iPad, try running the AI note generation again and let it sit for at least 5 minutes before taking any further action.
  • If there is a network-related issue, it may take some time to fully time out, which will help us diagnose the problem.

3. Send a New Log File

• • If the issue persists after testing on another device and waiting, please send us a new log file after attempting the AI note generation again.

Regarding an iOS manual, we currently do not have a dedicated guide, but we are planning to create one in the future. In the meantime, you can check out this webinar on TheBrain Mobile for an overview of its features:

https://www.thebrain.com/blog/thebrain-mobile-webinar

Let us know how it goes, and we’ll continue investigating based on your findings!

Best regards,

John