iPhone BrainBox Not Syncing #100971 update

https://thebrain.zendesk.com/agent/tickets/100971

Hello John,

Thank you for the update.

Yes, if the iPhone is the only device showing a different BrainBox state, reinstalling TheBrain on the iPhone is a reasonable next step. That will effectively refresh the local app data on the phone.

Before doing that, please make sure any file that exists only in the iPhone BrainBox is saved somewhere else first, since removing/reinstalling the app may remove local-only BrainBox items that have not synced yet.

Please also send the iPhone log before reinstalling, since the orange sync dot may show us why the iPhone is not pushing the BrainBox change.

On the iPhone:

Open TheBrain

Tap Settings in the top right

Go to Support

Tap Email Log File

Send the log to us

After sending the log, you can remove/reinstall TheBrain on the iPhone, sign back in with the same account, and then check whether BrainBox matches your Windows machines and iPad.

If the orange sync dot remains after reinstalling, please send another iPhone log using the same steps above.

Best regards,

John