Update to Https://thebrain.zendesk.com/agent/tickets/100237

https://thebrain.zendesk.com/agent/tickets/100237

Hello Arran,

Thank you for sending the new thought folder zip. I’ll review that with the team for the image placeholder issue.

For the sync issue, we found two different causes from the logs.

For one Brain, there appears to be an older cloud copy connected to your older account, arran.et@gmx.com. If you still have access to that account, please sign in at app.thebrain.com using arran.et@gmx.com, then:

• Download a .brz backup of the old cloud Brain for safekeeping

• Delete the old remote cloud copy only after you have the backup

• Then return to your current account, a_thomson@mailfence.com, and try uploading the newer copy again

For the other sync failure, it appears to have been caused by a cloud timeout near the end of the upload. A fix for that was recently deployed, so please try syncing that Brain again. This may take a long time for larger Brains, so please leave TheBrain open and allow the process to fully finish.

Since you mentioned one Brain now synced but two still do not, please send me the names of the two Brains that are still failing and the exact message you see for each one.

Best regards,

John