Brainsharing issue #97736

https://thebrain.zendesk.com/agent/tickets/97736

Hi Jessica,

Thanks for reaching out! If sharing worked before but isn’t now, here are a few things you can double-check:

1. Verify the email address – Make sure the email you entered is the same one the other person uses to log into TheBrain.
2. Check sharing status – Go to Online > Share Brain, and confirm whether the person appears in the list. If their status is still “Pending,” you can remove and re-add them.
3. Ensure sync is complete – After inviting them, make sure the brain has fully synced so the changes take effect.
4. Enable public access if needed – If you're not inviting a specific user, make sure to check the box for “Allow Public Access” so anyone with the link can view it.
5. Have them check the “Shared with Me” section – Once they’re logged into https://app.thebrain.com, the brain should appear under the “Shared with Me” tab.
6. Check their spam/junk folder – The invite email might have been filtered.

To walk through this visually, here’s the full tutorial on sharing:

https://www.thebrain.com/support/tutorials#sharing

Let me know how it goes or if you need further help!

Best regards,

John