Android mobile ver not working #94714

https://thebrain.zendesk.com/agent/tickets/94714

Hello Paul,

Thanks for sharing that log file with us.

It looks like there may be a rare issue that can occur when running the new Android app for the first time during the process that transfers your data from the old app to the new one. We'll be fixing this and deploying a new update to resolve the issue.

In the meantime, there is a quick workaround - if your data is synced to TheBrain Cloud, you should be able to simply uninstall and reinstall the app from the Google Play Store, then re-download any remote brains you'd like to access on that device. The process of uninstalling the app will delete any local, un-synced data from your device,so please only do this it has been synced to TheBrain Cloud.

If you run into any issues with this, please let us know and we'll be happy to assist further.

We will of course also follow up once a new version has been deployed that fixes the root problem.

Regarding v13, we’ve been unable to replicate the issue on our end. It would be really helpful if you could let us know which web browser you were using at the time (could not identify it from the screen recording).

We truly appreciate the effort you put into sending us that screen recording—it was not only helpful but also quite charming! Thanks to your recording, we were able to pinpoint the issue almost immediately.

Best regards,

John