MacOS and iOS are not syncing, inital write up #97290

https://thebrain.zendesk.com/agent/tickets/97290

Hello Bill,

Thank you for reaching out.

To investigate this syncing issue further, could you please try syncing again on the device where the error appears? Once the error is triggered, kindly send us a screenshot of the error along with the corresponding log file from that device. Also please make sure that you are signed in to the right account on both devices 🙂

Here’s how to locate the log file:

On macOS:

1. Open TheBrain.
2. Go to the top menu and click Help > Open Log Directory.
3. Locate the file named output.log and attach it to your reply.

On iOS:

1. Tap your initials or profile image in the top right corner of the app.
2. Tap Support.
3. Tap Email Log File to send the log directly to us at support@thebrain.com.

Once we have those details, we’ll take a closer look and help get things back in sync.

Best regards,

John