Ateş Aykut – BrainBox Not Accepting Items (Need Clarification) #99857

https://thebrain.zendesk.com/agent/tickets/99857

Hello Ateş,

Thank you for the additional details.

The multiple TheBrain processes you are seeing in Task Manager are normal, so there is no need to remove them.

To better understand what is happening with BrainBox, could you please send us a short screen recording showing:

• what item you are trying to add to BrainBox

• which method you are using, such as the browser extension, Send To, drag and drop, or copy and paste

• what happens after you try it

• the current BrainBox view in TheBrain after the attempt

Also, please let us know whether you are signed in to your TheBrain account in the app, and whether BrainBox is appearing empty or if items are going somewhere unexpected.

That will help us confirm exactly where the issue is occurring.

Best regards,

John