Customer does not give any info #98732

https://thebrain.zendesk.com/agent/tickets/98732

Hello,

Thank you for letting us know, I’ll need a bit more information so we can see exactly what isn’t working on your side.

To help us pinpoint the issue quickly, could you please send either:

1. A short screen recording showing the problem,
2. or
3. Your latest log file:

Windows:

C:\Users[your username]\AppData\Local\TheBrain\Logs\Output.log

macOS:

Macintosh HD › Users › [your username] › .TheBrain › v9 › Logs › Output.log

(or paste this into Go to Folder: ~/.TheBrain/v9/Logs/Output.log)

Once I have that, I’ll be able to trace the exact cause and get this sorted out for you.

Looking forward to your update.

Best regards,

John