Reply to Ron #98319

https://thebrain.zendesk.com/agent/tickets/98319

Hello again Ron!

Sorry for the delay in getting back to you. If you have successfully done the metadb reset, then all that's left to do is to follow the instructions that TB prompts you to do like renaming a particular brain file etc.

But to help us look into this more closely, could you please send a fresh output.log file right after reproducing the issue?

You can find it by going to Help > Open Log Directory in TheBrain. Then attach the file named output.log to your reply.

That will let us pinpoint exactly what’s happening.

Thank you for your patience and help with this!

Best regards,

John