Brains stopped syncing - Linda (Force quit) #97662

https://thebrain.zendesk.com/agent/tickets/97662

Hi Linda,

Thank you for sending over the log file and for the detailed description of what happened, that helps a lot.

It’s good to hear that force-quitting and reopening TheBrain allowed both brains to complete their syncs. What you described matches a rare scenario where the app can get stuck during the sync cycle (often when it’s been running for a long time without being restarted). Restarting forces it to clear the sync queue and reconnect cleanly, which is why the sync finished once you reopened it.

As a tip: when closing TheBrain, it’s best to give it time to finish syncing rather than force-quitting. If the app is force-quit while it’s in the middle of a sync, any unsynced changes won’t be uploaded until the next time you run a manual sync or quit normally and allow the sync to complete.

Regarding your point about automatic syncs: I understand how frustrating it can be to think everything is up to date only to notice several days have gone by without a successful sync. That’s a great suggestion to have a warning when a brain hasn’t synced for a day or more. If this is something you'd like to see in a future update, I encourage you to submit a feature request on our UserVoice portal:

https://thebrain.uservoice.com

I recommend searching for existing requests first and adding your vote if a similar request has already been made. Let me know if you have any other questions!

If this happens again, please let me know right away. We can then dig deeper to see what might be interfering with the automatic sync before it gets stuck.

Best regards,

John