BrainBox Chrome Capture Not Adding to BrainBox #100964

https://thebrain.zendesk.com/agent/tickets/100964

Hello Seth,

Thank you for sending the screenshots and for walking through the steps again.

I reviewed the screenshot sequence. From what you showed, the BrainBox capture page opens from Chrome, but the site still does not appear in BrainBox after using Send to BrainBox or the lightning bolt option.

I also tested the same general flow on our end using the steps shown in your screenshots, but I have not been able to reproduce the same behavior so far. In my test, the item did eventually appear in BrainBox, although it could take a couple of minutes before showing in the web client / desktop BrainBox view.

That said, your case still looks different because you mentioned the items never appear even after trying different sites over the past few days, while other BrainBox paths still work for you, such as sending files from Windows Explorer and sending browser captures directly to a thought.

I’m going to keep this ticket open and review this further with the team. If we need anything else from you, we’ll let you know.

Best regards,

John