Reply back to Jessica #97736

https://thebrain.zendesk.com/agent/tickets/97736

Hi Jessica,

You're absolutely right, once you've set someone as an Administrator, they should not only have full access but also be able to manage other members and settings for that Brain.

That said, a couple of things to double-check:

• Has he accepted the invite via email?
• Is he signed in with the exact email address you granted access to?

Also, I noticed that your TeamBrain subscription currently includes just one seat, which is assigned to your account. For another user to have administrative privileges and full TeamBrain functionality, they’ll also need to be part of the TeamBrain plan, either by signing up themselves or being added through your team’s subscription. (https://www.thebrain.com/store)

Let me know if you'd like help setting that up or if there’s anything else I can clarify!

Best regards,

John