Cannot create document pdf Mark #97046

https://thebrain.zendesk.com/agent/tickets/97046

Hello Mark,

Thank you for reaching out and for the detailed explanation.

We tested the document creation feature on our side and everything worked as expected, so it’s very likely something specific to the content or structure of your Brain. We definitely want to get this sorted out for you.

Could you please try the following to help us gather more information?

1. Close TheBrain completely.
2. Go to Help > Open Log Directory.
3. Delete the current Output.log file.
4. Relaunch TheBrain and immediately try to create the document again.
5. After the issue happens, send us the newly generated Output.log file.

If you’re able to, a short screen recording of the process would also be extremely helpful. It will give us a better understanding of exactly what’s happening.

Thanks again for your patience and for helping us troubleshoot this. We’ll take a close look as soon as we get the file.

Best regards,

John