Webcodec brain (Patrick) not responding #96699

https://thebrain.zendesk.com/agent/tickets/96699

Hello Patrick,

Thanks for following up and for attaching the log file. I had a look, and while I didn’t spot any clear indexing-related issues, we’d like to get a better sense of what you’re seeing when attempting to open the webodec4 Brain.

Could you let us know exactly what happens when you try to open it?

• Does the application freeze completely?
• Does it show any sort of error message?
• Or does nothing happen at all?

In the meantime, please try the following steps to check the integrity of the Brain data:

1. Go to File > New Tab
2. In the new tab, locate the webodec4 Brain
3. Right-click it and select Perform Data Integrity Scan
4. Let the scan run and see if it completes successfully
5. If it finds any issues, select each one in the list and follow the instructions shown on the right side to fix them

Once done, try reopening the Brain again and let us know what happens.

If the issue persists, I’d be happy to continue helping. Depending on what you find, we can then determine whether a Zoom session would be helpful to troubleshoot further.

Looking forward to your update.

Best regards,

John